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Salesforce Message In-App and Web

Unwrap integrates with Salesforce Message In-App and Web to import and analyze your user messages, providing insights from customer interactions within your applications and website.

Step 1: Start Integration Setup​

  • Go to the Integrations page in Unwrap.
  • Locate the Salesforce Message In-App and Web integration and click Connect.

Step 2: Enter Integration Information​

You’ll be prompted to provide the following details:

  • Integration Name: Enter a unique name for this integration that accurately reflects the feedback source or purpose (e.g., "Salesforce In-App Messages - EMEA"). Name the integration as accurately as possible to ensure clarity for your team.

  • Salesforce Domain Name: Enter your organization’s Salesforce domain name in the format: https://{YourDomainName}.my.salesforce.com

  • Salesforce Objects to Join: Provide a custom JSON string to join additional Salesforce objects. You can leave this blank when first configuring the integration.

  • Submitter Alias Field: Enter the custom field name to be used as the submitter alias.

Step 3: Authenticate, Validate, and Submit​

  • Click Authenticate to connect your Salesforce account.
  • Once authenticated, click Validate to confirm your domain and configuration details.
  • After validation is successful, click Submit.
  • Data ingestion and analysis will begin. Please allow 2–3 hours for your Salesforce Message In-App and Web data to appear in Unwrap.